Refund Policy
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Eligibility for Refunds:
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Unused and Unopened Products: If you change your mind after placing an order, you can return any unused and unopened items within 30 days of receiving your order for a full refund. Please ensure that the products are in their original packaging and have not been tampered with.
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Damaged or Defective Products: If your product arrives damaged or defective, please contact us within 7 days of delivery. We will require photos of the damaged items and the packaging. Once confirmed, we’ll be happy to provide a replacement or a full refund.
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Allergic Reactions: Your safety is our priority. If you experience an allergic reaction to one of our products, please stop using it immediately and contact us. We may ask for details about the reaction and may offer a refund or exchange depending on the situation.
Non-Refundable Items:
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Used Products: For hygiene and safety reasons, we cannot accept returns or offer refunds on products that have been used or opened, unless they were damaged or defective upon arrival.
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Final Sale Items: Products marked as “Final Sale” are not eligible for returns, refunds, or exchanges.
How to Initiate a Return or Refund:
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Contact Us: To start the return or refund process, please email us at crueenterprise@gmail.com with your order number, the reason for the return, and any relevant photos (if applicable).
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Return Authorization: Once your return request is approved, we’ll provide you with a return authorization and instructions on how to send the items back to us.
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Processing Your Refund: Once we receive and inspect your returned items, we’ll process your refund within 7-10 business days. Refunds will be issued to your original payment method. Please note that shipping costs are non-refundable.
Shipping Costs for Returns:
- Customers are responsible for the cost of return shipping unless the return is due to a damaged, defective, or incorrect item received.
Late or Missing Refunds:
- If you haven’t received your refund within the expected time frame, please check with your bank or credit card company first. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at crueenterprise@gmail.com.
Contact Us:
For any questions regarding our refund policy or to discuss your return, please don’t hesitate to reach out to us at crueenterprise@gmail.com. We’re here to help and ensure you have a positive experience with